I bleed green, Peter Eaton and "The Coach"

Good or bad I bleed green, not Poulan green or MTD green but John Deere green.

The funny thing is I bleed green in November and December also. Heck, January and February too.

Question is why didn't you bring your tractor that died on the last mowing last year to me when I could have really used the money?

Today was a classic tale of two customers and the 'race card'.

Customer 1 arrived 1 minute in front of #2. It takes me about 4 minutes to write up a service ticket.

Ace to customer 1, "Since you brought your mower in for "The Winter Service Special", (25% off labor November through Feb) I can get you in and out in about 5 days"
Customer #1, (who's name is Peter Eaton, I kid you not, Peter Eaton) " Awesome Paul, I love the service I get here."

Now comes customer #2. he had been standing there the entire time I was talking to Peter Eaton, I know, What were his parents thinking.
He had the exact same problem as Peter Eaton. Never been in my store in his life, bought his tractor from Home Depot, and was mid 30's black man driving a Mercedes SUV.

Paul, "I'm guessing you are looking at about 6 weeks repair time."

I swear on a stack of bibles the first words out of his mouth were "I can't believe the racist treatment at this place, Trust me I will tell everyone I know"

Ace, "I'm sorry you feel that way sir, Peter (say it in your head) has been a customer for 20 years who participated in our "Winter Service Program."

Customer #2, "I am also at least a 10 year customer, this is the second John Deere tractor I have purchased at Home Depot"

Ace," I'm sorry sir, I don't work for Home Depot, I work for a private company that just happens to sell  John Deere tractors for the same price as Home Depot and we offer 1 week turn around for our customers".

That really set him off. "I want to talk to your boss, your job could be in jeopardy for talking to me like that"

Wrong move customer #2. The 2 brothers I work for only drive by Home Depot because they have to. 
About 2 minutes later he comes back through the door.

"I'm calling 'Action 4 News'. Expect a call"

LOL I get calls from 'Action 4 News' 3 times a month asking me if the other guys are screwing people. Gary Lezak is my best customer. I testify in court for Briggs and Stratton twice a year. My rep is pretty solid.

Customer 2 left pissed and his tractor rolled back and fell off the trailer on Shawnee Mission Parkway. Lucky for him it rolled into a Shawnee police car, Karma is a bitch.

Wow that was long. Stay tuned for part 2. We will Get to "The Coach" tomorrow.